By creating a Customer Self Service, we have changed the access screens for the reports provided to our customers via the e-branch. In addition to the Multi-Lang structure, we have launched our application that enables our customers to manage their own user accounts.
Benefits / Gains
- We have enabled CRM teams, and even our customers' administrator accounts to create users.
- We presented the platform, which previously only worked in Turkish, to work with multiple languages in the new structure.
- We created a secure structure where our customers can only view their own records, separate from the structure where they view transactions belonging to other customers.
- We increased the page's activity times with flexible, simple, and fast data processing structures.
- By logging all transactions, we ensured a secure transaction process.
- We facilitated the access of company employees with the Single Sign-On structure.
- We started tracking application usage statistics with Google Analytics.